Dermaceutic Shipping Policy
We ship via FedEx or
USPS within the United States
We ship to Canada,
Central and Latin America via FedEx.
Orders placed prior to
3:00 p.m. EST are shipped the following business day.
Orders placed after 3:00
p.m. EST are shipped within 2 business days.
Orders placed Friday,
Saturday and Sunday are shipped on Monday.
Business days do not
include weekends or holidays.
Dermaceutic does not
require a signature for your delivery. According to FedEx policy their drivers
will only leave the package at a recipient's door, or other secure location, if
the driver believes it is 'safe' and reasonable to do so.
Rates & Methods
For real time rates
provided by FedEx and USPS, place an item in your shopping bag at our online
store and then click on "Edit Shipping... Delivery Date".
You will receive an
email confirmation when your order is placed, and an email when your package is
FedEx and USPS Services
- FedEx Priority
Overnight®: delivery by 10:30 a.m. to most areas, and by noon, 4:30 p.m. or 5
p.m. to some rural areas.
- FedEx Standard
Overnight®: next-business-day delivery by 3 p.m. to most U.S. addresses; by
4:30 p.m. to rural areas; and by 8 p.m. to residences.
- FedEx 2Day® A.M.:
delivery by 10:30 a.m. in 2 business days to most areas, by noon to some rural
areas. Business days do not include weekends or holidays.
- FedEx 2Day®: delivery
by 4:30 p.m. in 2 business days to most areas, by 7 p.m. to residences.
Business days do not include weekends or holidays.
- FedEx Express Saver®:
delivery in 3 business days to businesses by 4:30 p.m. and to residences by 7
- FedEx Home Delivery®
for residential deliveries: day-definite delivery to residential address 1 to 5
business days Tuesday-through-Saturday operation from 9 a.m. to 8 p.m. Business
days do not include weekends or holidays.
- FedEx Ground® for
business deliveries: day-definite delivery to business address in 1 to 5
business days Monday-through-Friday operation with deliveries by end of
business day. Business days do not include weekends or holidays.
- FedEx International
Economy® provides delivery typically in 2 to 5 business days, and in 2 or 3
business days to Canada, Mexico, and Puerto Rico. Check transit times for
- FedEx International
Priority® provides time-definite delivery, typically in 1, 2, or 3 business
days, to major cities in Europe and Canada, typically in 2 business days. Check
transit times for availability.
- USPS Priority and
First Class Mail: domestic service in 1, 2, or 3 business days1 based on where
the package starts and where it’s being sent
Use your tracking number
to track the status of your package on Fedex.com or USPS.com. Deliveries
typically occur during normal business hours and depend on service selected.
Your tracking number may not appear in the FedEx tracking system for 24 hours.
Please be patient. You will be able to see it flow through the FedEx system and
know the exact day it will arrive.
If there is a problem with
an order you received, please email us at firstname.lastname@example.org. Refunds may
not be given for shipping delays caused by inclement weather, package refusal,
and/or incomplete or incorrect delivery address. Claims for damaged product
must be submitted within 24 hours of delivery.